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Refund Policy
BILLING & REFUNDS
Refund Policy.
This Refund Policy explains when a refund may be requested for RunaVPS VPS hosting services and the conditions that apply to eligible refund requests.
Refund Eligibility
RunaVPS may offer a refund for an eligible first VPS order when a refund request is submitted within 72 hours of the service completion.
Refund eligibility is subject to the conditions described in this policy and the applicable RunaVPS Terms & Conditions.
First Order Policy
The 72-hour refund period applies to the customer's first eligible VPS order only.
This offer is limited to one refund request per customer and cannot be used repeatedly for multiple VPS orders or accounts.
Refund Request Period
Refund requests must be submitted within 72 hours from the completion of the applicable VPS order.
Requests received after the applicable refund period may not qualify for a refund.
Non-Refundable Services
Renewal charges, recurring payments, upgrades, additional resources, add-on services, and previous billing periods are not covered by the first-order refund policy.
Third-party fees or charges that cannot reasonably be reversed may also be excluded where applicable.
Service Usage
Refund requests may be reviewed based on the use and activity associated with the VPS and customer account.
Excessive usage, repeated service creation, abuse, fraudulent activity, or attempts to misuse the refund policy may result in the request being declined.
Policy Violations
Refunds may not be available when a service has been suspended or terminated because of a violation of the RunaVPS Terms & Conditions, Acceptable Use Policy, or applicable law.
This includes prohibited activities, fraudulent transactions, unauthorized use, and intentional service abuse.
How to Request a Refund
To request a refund, contact RunaVPS support with your account information, order details, and a brief explanation of the refund request.
Requests can be submitted through the RunaVPS contact page within the applicable refund period.
Refund Review
Each refund request may be reviewed before approval. RunaVPS may request additional information when necessary to verify the order or account.
Approval of a refund does not create an automatic entitlement to refunds for future orders or services.
Refund Processing
Approved refunds are generally returned through the original payment method, where supported by the payment provider.
The time required for the funds to appear may depend on the payment provider, financial institution, and applicable processing procedures.
Service Cancellation
A refund request does not automatically cancel every active service on an account. Customers should clearly indicate which VPS service is associated with the request.
Customers are responsible for maintaining their own backups before cancellation or termination of a VPS.
Payment Disputes
If you believe a payment was processed incorrectly, please contact RunaVPS support before initiating a payment dispute whenever possible.
We will review billing concerns and provide relevant information regarding the transaction and applicable service.
Policy Updates
RunaVPS may update this Refund Policy when necessary to reflect changes to our services, payment processes, or operational requirements.
The latest version published on this page will apply to future refund requests.